Our client is a successful leading Business Process Outsourcing Industry that provides dedicated remote staff and offshore staffing service with a smart choice when it comes to outsourcing staff in the Philippines. They offer loyal, motivated staff at a low cost and flexible solutions to suit any budget. They also provide businesses with platforms for growth, combining skilled resources with the best technology.
We are looking for a skilled Projects Engineer - IT that can help us support our growing customer base. The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient, customer-focused engineer looking to grow with us as we expand our national presence in Australia.
To be a Projects Engineer - IT:
Bachelor’s degree in Information Technology, Computer Science, or a similar discipline is strongly preferred.
Minimum of 2 -3 years proven work experience in an IT Support Roles.
A minimum of 1 year in a Managed Service Provider environment.
Excellent English communication and written skills.
Proficient in the following Technologies: Microsoft Windows Server and desktop operating systems, Microsoft Active Directory, Exchange, RDS, Office 365, VOIP Telephony (3CX preferable).
A general understanding of technical infrastructure including firewalls and networking as well as virtualization (ESXi preferable).
Experience using ticketing Systems (e.g., ConnectWise)
Aggressive problem diagnosis and creative problem-solving skills.
Strong organizational skills to juggle multiple tasks within the constraints of timelines with business insight.
Strong critical thinking, resourcefulness, diligence, attention to detail and creative problem-solving skills.
Skilled in multi-tasking and can work unsupervised
Reliable and committed to meeting deadlines and works well under pressure.
A keen attention to detail and strives for accuracy
Your Responsibilities as a Projects Engineer - IT:
Deliver exceptional customer service support to a variety of environments.
Ensure end-to-end ownership for your assigned tasks, providing regular updates to stakeholders until resolution.
Integrate into the projects team with setups and deployments whilst ensuring exceptional delivery of services to our clients.
Providing project delivery, set up and post support for a mix of servers, workstations, applications, and Microsoft 365 environments.
Liaise with a range of users, suppliers, software, and hardware vendors to ensure an optimal outcome for our clients.
Ensure all actions and resolutions are documented within our ticketing system.
Contribute to the upkeep of client documentation and knowledge base articles for common issues encountered.
Escalate to senior team members/leaders when required.
Other tasks as directed by senior team members/leaders.
If this sounds like you, then what are you waiting for? Come join us!
Boomering is a successful, with equal opportunities BPO, based in Clark Free port Zone, whose modern office facilities offer the latest in technology and backups, together with amazing remuneration and benefits packages.
Our Core Values are the essential key to our success, and our mission is to Enrich Client and Staff Lives Through Simple and Smart Offshoring Solutions. We manage the company using the Entrepreneurial Operating System (EOS) and achieving a good WORK-LIFE balance for everyone.