NOC Engineer

Nordic Global

Job Description

What will be your responsibilities?

  • Perform daily prioritization of work to ensure project and incident SLA requirements are met.

  • Monitor network performance, availability, and security using various tools and technologies.

  • Respond to alerts and incidents promptly to minimize downtime and disruptions.

  • Investigate and troubleshoot network issues, including connectivity, hardware, and software problems.

  • Ensure network equipment, including routers, switches, and firewalls, is properly configured and functioning optimally.

  • Assist in diagnosing and resolving issues related to network connectivity and performance.

  • Coordinates and triages network issues amongst a group of engineers, involving escalation resources as needed.

  • Manages vendor problem reporting, tickets, and escalations.

  • Provide training and mentoring on technologies to peers and colleagues.

  • Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise-wide deployments.

  • Engage in tier 2 and tier 3 troubleshooting on issues identified with deployed services, providing resolution and remediation.

  • Perform tasks related to the operation, servicing, troubleshooting, and administration of platform technologies:

  • Datacenter networking platforms

  • Distribution layer networking platforms

  • Enterprise Wireless

  • Network Security products including ASA firewalls and ISE

  • Multi Datacenter high availability and load balancing

  • B2B, VPN and Zero Trust Edge solutions

  • Global Load Balancing

  • Virtualization platforms

  • WAN / SDWAN Technologies QOS

  • Other duties as assigned.


  • Bachelor’s degree in the field of computer science, telecommunications, information sciences, or related field and/or 5+ years equivalent work experience.

  • 2+ years of experience in Network Engineering.

  • Knowledge of various circuit and connectivity types.

  • Working knowledge of SD-WAN solutions

  • Working knowledge of Cisco Nexus network infrastructure.

  • Working knowledge of current and legacy Cisco Catalyst network components.

  • Working knowledge of Cisco ASA (ISE experience a plus).

  • Working knowledge of Cisco Enterprise Wireless design and management.

  • Working knowledge of F5 Networking technologies.

  • Working knowledge of Palo Alto Networking technologies.

  • Working knowledge Citrix NetScaler Technologies.

  • Experience with Cisco UCS infrastructure components.

  • Experience with enterprise-class Infrastructure environments.

Experienced Preferred:

  • Able to prioritize and execute tasks in a high-pressure environment.

  • Ability to author technical documents and create procedure manuals.

  • Strong interpersonal, oral communication, and proven analytical and problem-solving skills.

  • Ability to conduct research into current and future technologies.

  • Highly self-motivated and directed, with keen attention to detail.

  • Healthcare knowledge/background including data privacy practices and laws.

  • Strong customer service orientation.

  • Experience working in a team-oriented, collaborative environment.

  • Amenable to 24/7 shifting schedules.

About Nordic Global

Healthcare leaders worldwide trust Nordic as their end-to-end strategic partner in navigating every step of health IT modernization. Our purpose is to help providers and payers harness the power of technology to streamline operations, enhance clinician wellness, improve patient care, and achieve financial sustainability. Nordic provides clients with KLAS-recognized solutions, including strategic advisory, managed services, digital and cloud initiatives, implementation and support, and enterprise resource planning (ERP) services. Nordic laboratory services provide expert resources that enable hospitals and health systems to drive clinical transformation and address today’s ever-changing environment. Clients benefit from our global presence and extensive experience across the top health IT platforms. Our team of over 3,300 professionals brings deep healthcare experience, extensive technical knowledge, insightful strategic vision, and proven operational capabilities.

Location: Makati, Metro Manila, Philippines

Salary: Negotiable salary

Referral Reward: No rewards

Starting: Now

Contract: Full Time

Company Website: Visit

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