What will be your responsibilities?
Perform daily prioritization of work to ensure project and incident SLA requirements are met.Monitor network performance, availability, and security using various tools and technologies.
Respond to alerts and incidents promptly to minimize downtime and disruptions.
Investigate and troubleshoot network issues, including connectivity, hardware, and software problems.
Ensure network equipment, including routers, switches, and firewalls, is properly configured and functioning optimally.
Assist in diagnosing and resolving issues related to network connectivity and performance.
Coordinates and triages network issues amongst a group of engineers, involving escalation resources as needed.
Manages vendor problem reporting, tickets, and escalations.
Provide training and mentoring on technologies to peers and colleagues.
Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise-wide deployments.
Engage in tier 2 and tier 3 troubleshooting on issues identified with deployed services, providing resolution and remediation.
Perform tasks related to the operation, servicing, troubleshooting, and administration of platform technologies:
Datacenter networking platforms
Distribution layer networking platforms
Enterprise Wireless
Network Security products including ASA firewalls and ISE
Multi Datacenter high availability and load balancing
B2B, VPN and Zero Trust Edge solutions
Global Load Balancing
Virtualization platforms
WAN / SDWAN Technologies QOS
Other duties as assigned.
WHAT ARE WE LOOKING FOR?
Bachelor’s degree in the field of computer science, telecommunications, information sciences, or related field and/or 5+ years equivalent work experience.
2+ years of experience in Network Engineering.
Knowledge of various circuit and connectivity types.
Working knowledge of SD-WAN solutions
Working knowledge of Cisco Nexus network infrastructure.
Working knowledge of current and legacy Cisco Catalyst network components.
Working knowledge of Cisco ASA (ISE experience a plus).
Working knowledge of Cisco Enterprise Wireless design and management.
Working knowledge of F5 Networking technologies.
Working knowledge of Palo Alto Networking technologies.
Working knowledge Citrix NetScaler Technologies.
Experience with Cisco UCS infrastructure components.
Experience with enterprise-class Infrastructure environments.
Experienced Preferred:
Able to prioritize and execute tasks in a high-pressure environment.
Ability to author technical documents and create procedure manuals.
Strong interpersonal, oral communication, and proven analytical and problem-solving skills.
Ability to conduct research into current and future technologies.
Highly self-motivated and directed, with keen attention to detail.
Healthcare knowledge/background including data privacy practices and laws.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Amenable to 24/7 shifting schedules.