Business Analyst


Job Description

What will be your responsibilities?

  • Own and complete key incident and problem management processes.

  • Coordinate and facilitate problem diagnosis and drive major incidents & issues to resolution.

  • Supervise progress with various teams, coordinate with internal teams and key customers.

  • Drive and facilitate Root Cause Analysis and Permanent Corrective Action calls with Problem/Incident owners.

  • Emphasize proactive actions and provide superb communication to relevant teams and partners.

  • Focus on implementing preventive, rather than reactive methods. Identify possible problems before they occur.

  • Assist in identifying repeat incidents. Lead and participate in audit/ review of major incidents and problems.

  • Use various methods to analyze major incident data and metrics. Identify patterns and trends based on historical events and incidents.

  • Conduct periodic process maturity assessment. Identify and implement improvements.

  • Drive and support process automation efforts. Emphasize automation first thinking.

Set up and maintain Knowledge base database/repository for major incidents/problems.


  • 2 years minimum of relevant work experience and a Bachelors degree OR 5 years minimum of relevant work experience\

  • 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree, i.e. Masters, MBA, JD, MD

  • ITIL certification

  • Experience handling strategic conversations with management and team members to establish and partner with all levels of management, employees and outside companies.

  • Strong organization skills, written and verbal communication skills, and presentation skills.

  • Highly proficient in Microsoft Office suite, Word, Outlook, Excel, PowerPoint, and Project.

  • Experience leading Incident Management Bridge calls.

About Visa

Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.

Location: Pasay, Metro Manila, Philippines

Salary: Negotiable salary

Referral Reward: No rewards

Starting: Now

Contract: Full Time

Company Website: Visit

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