Business Operations - Lead


Job Description

  • Ark Mori Building 1-12-32 Akasaka, Minato-ku 35th/32nd Floor, Tokyo, Japan

  • Full-time

  • Work Persona: Flexible

  • Region: APAC - Asia Pacific

  • Employee Type: Regular

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

· Be a strategic business partner to both the GEO & Practice Leadership Teams.

· Support planning and forecasting processes [not limited to FY and Long-range planning, Quota and capacity setting, territory carve].

· Be part of executive analyses, strategies, and deliverables (E.g., QBR).

· Provide visibility and performance tracking to the business by helping to build, maintain and improve our data and reporting foundation.

· Drive operational efficiency by automating and improving processes, tools, and dashboards that scale.

· Be the supporting partner for sales and assist them on any commission or system related queries.

· Review, manage and execute staffing of resource requisitions.

· Align staffing of billable personnel, maximizing ability to achieve billable utilization targets.

· Manage competitive rates that ensue achievement of partner margin targets.

· Governance of partner certifications and high-quality resources.

· Maintain internal partner spend targets in line with required capacity.

· Provide regional services management whitespace reporting and capacity recommendations based on business requirements.

· Ensure skills inventory, resumes and profiles of are updated and accurate in line with policy.

· Contribute to professional services knowledge base through creation of best practices and lessons learned content.


To be successful in this role you have:

  • 5+ years in resource management

  • 3+ years in a professional services organization, recruitment agency or consulting company

  • RMI Certification

  • The ability to apply judgement to any situation.

  • Ability to work independently.

  • Excellent professional verbal and written communication skills

  • Japanese language must

  • Fluent in English

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

About ServiceNow

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNo

Location: Tokyo, Japan

Salary: Negotiable salary

Referral Reward: 500,000 JPY

Starting: Now

Contract: Full Time

Company Website: Visit

Tags: Business Operations - Lead

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