Implementation Analyst I at RealPage Outperforms

Job Description

WHAT YOU’LL DO

The Implementation Analyst executes highly skilled data analytics and preparation as well as provides fact-based implementation guidance to ensure successful transfer of data for the initial software set-up of new client properties. This person will be responsible in assisting the clients to get their data into the system accurately either through our custom Excel templates, Data parsed in excel, or self-service data input. The Implementation Analyst will work cross functionally with Product, Sales, Implementation Consultants and Customer Care to help create a frictionless process for our customers, so the clients would have a successful onboarding experience.

PRIMARY RESPONSIBILITIES

Responsibilities for this position include but are not limited to the following:

• Ensure accurate data is being received from source Property Management System and communicate any issues.

• Work closely with customers to help them get their data imported in the system

• Proactively reach out to customers that are not on track to re-engage them

• Set expectations for turnaround times and deadlines the customer must meet

• Deliver high quality timely responses to inquiries or issues, in a timely manner, to assure that barriers are monitored and overcome.

• Ability to learn in-depth knowledge of the functions and special features of Propertyware and be able to effectively transfer this knowledge to a wide range of users

• Actively and efficiently manage multiple implementation projects so that implementations are completed on time and to the satisfaction of clients.

• Perform internal quality assurance tests to verify accurate setup.

• Promote a positive professional image of RealPage internally and externally.

• Provide superior customer service to all internal and external customers.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor’s Degree in a related field preferred

• With at least 2 to 3 years’ experience in Data Analytics and Customer Service

• Advanced knowledge of Excel required

• Experience working with SQL and Access database queries, VBA is preferred

• Strong attention to detail and highly accountable

• Advanced knowledge of other Microsoft Office products including, Word and Internet Explorer are preferred.

• Demonstrated ability to quickly analyze and troubleshoot issues

• Ability to multi-task in a fast-paced environment, balancing quality and progress

• High level of energy and enthusiasm, a desire to “wow” the customer and a passion for being part of a hard-working team

• Comfortable on the phone with one on one or one to many

• Outstanding communication and interpersonal skills, verbal and written

• Flexible, detailed, and able to successfully accept change

• Must be willing to work in a fixed Night Shift scheduled

• Must be flexible in terms of work arrangement (Work from Home and Work on Site)

• Can start ASAP.

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• With at least 2 to 3 years’ experience in Data Analytics and Customer Service

• Advanced knowledge of Excel required

• Experience working with SQL and Access database queries, VBA is preferred

• Strong attention to detail and highly accountable

• Advanced knowledge of other Microsoft Office products including, Word and Internet Explorer are preferred

About RealPage Outperforms

RealPage Outperforms

RealPage provides a technology platform that enables real estate owners and managers to change how people experience and use rental space. Clients use the platform to gain transparency into asset performance, leverage data insights and monetize space to create incremental yields. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves over 19 million units worldwide from offices in North America, Europe, and Asia.

Our Company History

We were founded in 1998 with the acquisition of Rent Roll, Inc., a provider of industry-leading, on-premise property management systems for the conventional and affordable multifamily rental housing markets. Three years later, we released our first on-demand property management product and since then, expanded our on-demand software solutions to include a number of value-added services from property management to renter’s insurance and more.

In addition to our products’ success, our growth is supported by acquisitions that enhance our product development and sales and marketing efforts and expand the types of rental housing properties we serve.

Location: Cebu City, Cebu, Philippines

Salary: Negotiable salary

Referral Reward: No rewards

Starting: Now

Contract: Full Time

Company Website: Visit

Tags:
Implementation Analyst

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