What will be your responsibilities?

• Be responsible for the analysis of data/systems, researching alternatives, identifying and designing potential solutions, defining test criteria, performing system tests, implementing changes, and monitoring post implementation performance.

• Support applications, databases, processes, workflows and functions as you relate to your specific clinical or business area.

• Provide support for systems, processes, and customers and responds in a timely manner to ServiceNow incidents and maintain documentation of their resolution.

• Assists with the implementation and support of IT Business applications and support by connecting with vendors. supporting the internal customer in fulfilling business needs.

• Serve as the point of contact on technical issues and application vendors alongside internal client.

• Implements and leads integrated solutions for application related technical and business issues with minimal oversight.

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree in the field of computer science, telecommunications, information sciences, or related field and/or 5+ years equivalent work experience.

• 5+ years of experience in an enterprise environment

• Must have experience in supporting multiple applications at once. (at least 3-5 applications)

• Experienced managing IT Applications as a liaison between customer/vendor

• Strong concept of IT technical support, vendor management, maintenance of customer services and relationships

• Experienced with technical support of facilities, legal or security IT applications.

• Extensive experience with Windows server management, including troubleshooting and configuration