Relationship Manager at Rise

Job Description

The Relationship Manager is responsible for client-care for all RISE clients and involves day-to-day management of all client deliverables for one or more accounts. He/she provides product and service information; resolving product and service problems, and ensures that the service and its clients are managed efficiently and effectively in a timely fashion to help support the business. The Relationship Manager exists to improve the company’s relationship with its partners and customers. This role mainly focuses on developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders.

Duties and responsibilities:

●      Developing long-term relationships with a portfolio of clients

●      Connecting with key business executives and stakeholders

●      Excellent at conflict resolution, communication, counseling, reporting, and consulting

●      Resolving client queries

●      Researching and cross-selling additional products or services that could benefit clients

●      Reviewing client’s financial income and offering advice when necessary

●      Develop effective client retention plans that relate to the company’s targets for sales and client retention

●      Plan or layout quarterly goals appropriate to the season/theme for clients in the company

●      Able to effectively use LinkedIn and other scouting tools

●      Savvy with Google Suites and other relevant software used by the team and/or the company

●      Work effectively with the Sales team to onboard and integrate new clients and develop existing client relationships

●      Efficiently liaise between the customer and internal teams

●      Assist the operating departments on issues requiring assistance

 

Requirements:

●      Graduate of any 4-year course

●      At least 2 years experience in a similar role

●      Strong documentation skills and can use Google Suite, LinkedIn, and other relevant software for sales funnels

●      Excellent command of written and verbal English

●      Excellent listening, negotiation, and presentation skills

●      A highly positive attitude and perseverance

●      Respond to high-stress situations in a positive manner.

●      Must be able to multi-task and organize effectively

●      Self-motivated and able to thrive in a results-driven environment

●      Natural relationship builder with integrity, able to think critically, reliably and maturity

●      Fast learner and able to understand the company’s processes, culture, and products

 

About Rise

RISE provides the best possible internet service experience to customers and works to continually improve our internet service characteristics, including speed, reliability, and overall quality.

To assist and advance education and open opportunities, RISE —along with servicing our business customers— supports community initiatives and develops custom solutions for educational institutions.

Location: Manila, Metro Manila, Philippines Remote Friendly

Salary: 50,000 - 70,000 PHP

Referral Reward: 10,000 PHP

Starting: Now

Contract: Full Time

Company Website: Visit

Tags:
Hybrid Setup Upselling Relationship Management

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