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What will be your responsibility?
Manage and Develop the Service Delivery Operations team.
Responsible for career management of service delivery operations staff (e.g., training, engagement, mentoring, succession planning and annual performance process)
Manage Solution Delivery
Ensure execution of delivery work across one or more service delivery operations
Drive optimization of delivery of standard solutions within area(s) of expertise
Manage to Contract Operational and Financial Commitments
Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required)
Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets.
Participate in solution design processes.
May lead or support the design of new offerings or services for industry/functional/technical areas
May review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions.
Work with Delivery Account Management Leaders and Commercial Directors to proactively
Address performance issues across the service delivery operations, create operational approach and implement continuous improvement
Manage supply and demand, service quality and processes to meet delivery expectations
WHAT ARE WE LOOKING FOR?
Standard Delivery Ops Manager role, no domain
8 to 12 years of work experience; with 5 to 10 years supervisory experience
8 to 12 years of work experience; with 5 to 10 years supervisory experience