IT Service Manager


Job Description

What will be your responsibilities?

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

  • Continual improvement of services and processes

  • Building strategic partnerships throughout the organization

  • Managing services throughout their lifecycle

  • Influencing decisions as a customer advocate

  • Facilitating transparent communication and collaboration

  • Providing clear, weekly reporting focused on results and milestones


  • 8 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD)

  • ITIL Foundation or Intermediate Certification

  • ServiceNow Experience

Preferred Qualifications

  • Project Management Professional (PMP) certification or equivalent project management certification

  • 3-5 years project leadership experience

  • 1-2 years directly supporting the user community

  • 2 years providing updates to senior leadership

  • Strong knowledge of Microsoft Office – Outlook, Excel, PowerPoint, SharePoint, & Visio

  • Proven experience designing ServiceNow queries – generating related reports & dashboards

  • Proven experience in MS Power BI

  • Proven experience developing Standard Operating Procedures

  • Proven experience designing and/or improving business and/or process flows

About Visa

Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.

Location: Pasay, Metro Manila, Philippines

Salary: Negotiable salary

Referral Reward: No rewards

Starting: Now

Contract: Full Time

Company Website: Visit

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