Organizational Change Manager


Job Description

What will be your responsibilities?

- Design, develop, execute and manage organizational change management strategies and plan

- Design, develop, deliver, and manage communications strategies, plans and deliverables to communicate about changes to tools and processes across the Corporate IT organization and Visa

- Evaluate and ensure user readiness

- Conduct impact analysis and change management assessment, including change readiness

- Provide input, document requirements and support the design and delivery of end user training

- Define and measure success metrics and monitor change progress

- Identify, analyze and prepare risk mitigation tactics

- Identify and manage anticipated resistance

- Identify and manage relationships with key stakeholders

- Identify and manage relationships with executive sponsors

- Consult and coach project teams

- Support and engage senior leaders

- Coordinate efforts with other subject matter experts

- Integrate change management activities into project plans

- Track and report issues and action items

- Work with virtual teams located in different time zones and with differing cultures

- Represent the Employee Enablement Solutions team and be a strong, vocal customer and user advocate

- Be a change agent


  • - 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

    - Prosci or other change management certification or designation is desired

    Preferred Qualifications:

    - 5 or more years, project, program, or business analysis experience, including a minimum of 3 years change management experience

    - Strong process orientation and a solid understanding of organizational change management principles, methodologies, tools and best practices

    - Experience with project management approaches, tools and phases of the project lifecycle

    - Track record of on-time, on scope, high quality implementations

    - Self-motivated with the ability to exercise independent judgment with minimal direction from senior management

    - Ability to coordinate activities within cross-divisional and cross-functional teams

    - Strong leadership qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments

    - Excellent verbal, written, and presentation skills, in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally

    - Excellent active listening skills

    - Well-honed influencing skills, ability to negotiate and gain consensus between organizations where competing priorities exist

    - Candidate must have demonstrated and be prepared to exhibit extensive initiative and ownership of project success

    - Ability to analyze complex situations, set goals and objectives, and manage situations to satisfactory completion

    - Simplifier, able to break-down ambiguous or complex tools and processes into understandable or manageable chunks to drive user adoption and satisfaction

    - Collaborative and flexible, able to draw together and work with cross-functional and geographically dispersed teams

    - Curious and creative, able to push boundaries, ask why? and why not?, and is tenacious with problem-solving with a propensity to persevere

    - Understanding of User Experience and Design Thinking principals, tools and techniques are a plus

    - Strong customer service and analytical skills required

    - Acute business acumen and understanding of organizational issues and challenges

    - Must have a passion for championing customer experience

    - Proficiency with Microsoft Office products for Windows including Word, Excel, and SharePoint

About Visa

Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.

Location: Manila, Metro Manila, Philippines

Salary: Negotiable salary

Referral Reward: No rewards

Starting: Now

Contract: Full Time

Company Website: Visit

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