What will be your responsibilities?
Develop, implement, and maintain a comprehensive IT Change Management process aligned with ITIL best practices.
Identify opportunities for process improvement within the change management framework.
Continuously monitor and improve the IT Change Management process, ensuring accurate documentation, compliance, and tracking.
Assess and manage risks associated with changes, ensuring compliance with security policies and regulatory requirements.
Develop risk mitigation strategies and contingency plans for high-impact changes.
Implement best practices and lessons learned to assess the success of changes and identify areas of improvement.
Build and maintain strong relationships with business stakeholders to understand their needs and address their concerns.
Review ITSM tool records and reports to ensure compliance with quality and Service Level Agreements.
Monitor and enforce change governance processes to ensure compliance and mitigate risks.
Develop and deliver training programs on change management best practices to IT Staff and business stakeholders.
Utilize the ITSM platform to automate change request workflows and approvals.
Submit low-risk, repeatable changes to the CAB for approval as standard changes, maintain the Standard Change Register, and authorize and schedule standard changes.
WHAT ARE WE LOOKING FOR?
Comprehensive grasp of Service Level Agreements and performance metrics
3+ years’ experience managing change requests to ensure they follow the approved ITIL process customer SOPs.
Excellent communication and presentation skills, with the ability to effectively convey technical information to non-technical stakeholders.
Excellent organizational skills with proven ability to successfully manage multiple assignments/priorities, being detail-oriented.
Experience working in a fast-moving and changing large enterprise IT environment.
Strong understanding of ITIL framework and best practices.