Change Analyst

Nordic Global

Job Description

What will be your responsibilities?

  • Develop, implement, and maintain a comprehensive IT Change Management process aligned with ITIL best practices.

  • Identify opportunities for process improvement within the change management framework.

  • Continuously monitor and improve the IT Change Management process, ensuring accurate documentation, compliance, and tracking.

  • Assess and manage risks associated with changes, ensuring compliance with security policies and regulatory requirements.

  • Develop risk mitigation strategies and contingency plans for high-impact changes.

  • Implement best practices and lessons learned to assess the success of changes and identify areas of improvement.

  • Build and maintain strong relationships with business stakeholders to understand their needs and address their concerns.

  • Review ITSM tool records and reports to ensure compliance with quality and Service Level Agreements.

  • Monitor and enforce change governance processes to ensure compliance and mitigate risks.

  • Develop and deliver training programs on change management best practices to IT Staff and business stakeholders.

  • Utilize the ITSM platform to automate change request workflows and approvals.

  • Submit low-risk, repeatable changes to the CAB for approval as standard changes, maintain the Standard Change Register, and authorize and schedule standard changes.


  • Comprehensive grasp of Service Level Agreements and performance metrics

  • 3+ years’ experience managing change requests to ensure they follow the approved ITIL process customer SOPs.

  • Excellent communication and presentation skills, with the ability to effectively convey technical information to non-technical stakeholders.

  • Excellent organizational skills with proven ability to successfully manage multiple assignments/priorities, being detail-oriented.

  • Experience working in a fast-moving and changing large enterprise IT environment.

  • Strong understanding of ITIL framework and best practices.

About Nordic Global

Healthcare leaders worldwide trust Nordic as their end-to-end strategic partner in navigating every step of health IT modernization. Our purpose is to help providers and payers harness the power of technology to streamline operations, enhance clinician wellness, improve patient care, and achieve financial sustainability. Nordic provides clients with KLAS-recognized solutions, including strategic advisory, managed services, digital and cloud initiatives, implementation and support, and enterprise resource planning (ERP) services. Nordic laboratory services provide expert resources that enable hospitals and health systems to drive clinical transformation and address today’s ever-changing environment. Clients benefit from our global presence and extensive experience across the top health IT platforms. Our team of over 3,300 professionals brings deep healthcare experience, extensive technical knowledge, insightful strategic vision, and proven operational capabilities.

Location: Makati, Metro Manila, Philippines

Salary: Negotiable salary

Referral Reward: No rewards

Starting: Now

Contract: Full Time

Company Website: Visit

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