Senior Platform Architect at ServiceNow

Job Description

Company profile

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of changemakers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400 + customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For ® and World's Most Admired Companies ® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and protected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desert to dream big makes for great candidates.

Job listings

This role is responsible for doing or taking responsibility for.

The Senior Platform Architect in the Customer Out Cums Division plays the role of Technical Advisor. Customers are responsible for establishing a robust technical foundation on the ServiceNow platform and helping them design and solve platform architectures to maximize business value.

Senior Platform Architects help our customers maximize their best practices regarding instance strategies, technical governance, core data, integration, and technical health across the platform needed to achieve their business goals. This role is also considered to provide guidance to customers as well as delivery team partners, customer employees, etc. to provide solutions on architectures designed for long-term success. , Take the role of an advanced consultant.

  • This role is responsible for contacting the customer's management team, platform owners, enterprise architects, and development teams across the solution review, design, and implementation phases.

  • As a technical expert across multiple projects and activities, we provide guidance to our customers, partners, and in-house team members to successfully design and deliver your solutions.

  • It provides a wide range of technical knowledge about platforms, integrations, operation models, etc. that are needed to get multiple business workflows up and running on ServiceNow.

  • To understand ServiceNow's role in your digital transformation, we build strong relationships with your technology and business leaders. Develop a technical roadmap with an understanding of your business objectives and expected outcomes.

  • To achieve complex business goals, analyze business backgrounds and technical requirements and develop a blueprint for your architecture ( Blueprint ).

  • Work with your customer's enterprise architect to position ServiceNow as the standard for a digital transformation platform integrated with your core application.

  • Establish technical governance, efficient delivery models, operation models, and governance to assist in control and management.

  • Work with the delivery team to align platform and application implementations with ServiceNow best practices to reduce technical debt and ensure instance health.

  • In the service proposal, we will review the scope definitions and estimates of the contract contents and change requests to support service sales activities.

  • Act as an active contributor to best practices, standards, and thought leadership related to the ServiceNow platform.

  • Actively acquire knowledge about ServiceNow applications, platforms, and industry-standard management frameworks (TOGAF, ITIL, etc. ) and prove your skill set through the acquisition of various certification qualifications.


To succeed in this role, you need to.

  • Over 8 years of experience as a member of a professional services organization, or equivalent education or experience

  • Better to have experience in management consulting (Big 4, strategy farm, etc. )

  • A creative entrepreneurial spirit that runs initiatives and programs independently in a fast-paced environment with changes like startups

  • Ability to analyze and solve complex problems while delivering successful activities

  • Experience in collaborative activities across organizations

  • Excellent written and verbal communication skills

  • Desirable if you have a ServiceNow certification

  • Desirable with deep expertise in a particular business area

  • Experience leading architecture and software design in large programs

  • Enterprise architecture experience

  • Cloud application technology experience

  • Languages: Japanese: Native Level, English: Business Level ( Be able to acquire new knowledge through meetings and training in English )


Other information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consultation for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, nature, identity, gender identity or expression, marital status, veteran status, or any other category protected by law.

At ServiceNow, we read with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote, and require-in-office.

If you require a reasonable accommodation to complete any part of the application process, are limited in the ability, or are unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requesting access to technical data subject to export control regulations, including Export Administration Regulations ( EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found on the ServiceNow Careers site.

About ServiceNow

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNo

Location: Tokyo, Japan

Salary: Up to 9,000,000 JPY

Referral Reward: 500,000 JPY

Starting: Now

Contract: Full Time

Company Website: Visit

Senior Platform Architect Platform Architect

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