Trainer II at RealPage Outperforms

Job Description

What you’ll do:

The Trainer II is responsible to create and deliver engaging learning experiences for RealPage clients. This position will assume responsibility for multiple aspects of learning development, take part in providing inputs in designing and building training content; and delivering customer training directly to clients. Training content will be delivered across multiple platforms including: LMS (Learning Management System) and webinars. The trainer must have experience in designing and/or delivering software training to external audiences. This role effectively communicates the benefits of each RealPage product they certify in and illustrates how various RealPage products work together to provide an end-to-end business solution. The Trainer II, RealPage Solution Training Group will collaborate across multiple RealPage departments to ensure product adoption and implementation success for each customer and their unique RealPage solution.

Primary Responsibilities:

Specific responsibilities include but are not limited to:

• Delivers an exceptional training experience to customers in the form of webinars and evaluates effectiveness of training activities

• Demonstrate an increasing depth of knowledge across a range of RealPage products to ensure client rollout success and end-user adoption

• Identify client business requirements and coordinate training to meet expectations

• Create new training materials and customized training content as the wants and needs of assigned clients evolves and changes

• Create a positive, professional, and open learning environment that promotes engagement

• Coordinate resolutions for quality concerns detected during post migration for applicable products

• Show positive client experience feedback metrics

• Maintain accurate records of all communication received for each client activation

• Work across Implementations, Account Management and Support to manage incoming requests for training. Prioritize and organize work queue and provide timely feedback and result

• Identify training needs for clients by evaluating the training documents and provide feedback to Senior Trainer to build a new training program

Required Knowledge / Skills / Abilities

• Bachelor’s degree or equivalent experience and education

• Strong verbal, written and interpersonal communication skills

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel),

• Basic knowledge of industry-standard webinar delivery platforms

• Strong organizational & time-management skills with the ability to handle multiple tasks

• Requires experience with consulting, including analysis, writing, client support, and presentation

• Proven experience in designing multiple training events in a corporate setting

• Extensive knowledge of instructional design theory and learning principles

• Familiarity with traditional and modern training methods, tools, and techniques

• Sound decision making and organizational skills

• Ability to present complex information to a variety of audiences

Preferred Knowledge / Skills / Abilities

• Two (2) years’ experience as a trainer or related position

• 1 – 2 years of multifamily housing industry experience

• Demonstrated familiarity of typical month end closing process for multi-family sites

• Knowledge of property management system solutions in addition to RealPage

• Experience creating training process materials

• Adequate knowledge of learning management software

About RealPage Outperforms

RealPage Outperforms

RealPage provides a technology platform that enables real estate owners and managers to change how people experience and use rental space. Clients use the platform to gain transparency into asset performance, leverage data insights and monetize space to create incremental yields. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves over 19 million units worldwide from offices in North America, Europe, and Asia.

Our Company History

We were founded in 1998 with the acquisition of Rent Roll, Inc., a provider of industry-leading, on-premise property management systems for the conventional and affordable multifamily rental housing markets. Three years later, we released our first on-demand property management product and since then, expanded our on-demand software solutions to include a number of value-added services from property management to renter’s insurance and more.

In addition to our products’ success, our growth is supported by acquisitions that enhance our product development and sales and marketing efforts and expand the types of rental housing properties we serve.

Location: Cebu, Philippines

Salary: Negotiable salary

Referral Reward: No rewards

Starting: Now

Contract: Full Time

Company Website: Visit

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