The primary purpose of this role is to create the business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards.
Responsibilities:
• Work under the direction of the Manager to provide application solutions for assigned business areas
• Possess senior level functional knowledge of assigned application technology
• Interact with business users to understand new business requirements and enhancement requests
• Communicates effectively with all parties related to assigned process area
• Serve as a liaison role between application technology vendors, internal IS groups, and business users
• Work independently and with mentors/peers to gather and translate business requirements into product specific designs and specifications while expanding application expertise and knowledge of business processes
• Deliver business process workflow and related design documentation for new development projects and/or enhancement and modification requests to be used by the development teams
• Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases
• Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by Systems Analyst
• Provides formal training to team members and documentation as needed for new application functionality, product releases and enhancements and regulatory modifications using business scenarios and use cases
• Ensure programs meet business specifications
• Demonstrate new functionality to business users seeking inputs on future direction
• Review vendor provided documentation and user manuals needed to support the product
• Participate in user focus groups and requirements workshops, vendor training and demonstrations
• Assist in supporting activations and rollouts
• Consistent efforts to deliver quality solutions as per agreed scope
• Customer focus and close alignment with the customers’ business objectives
• Ensure efforts to continually improve domain knowledge
• Ensure the quality of the deliverables as per the defined defects standards
• Work with the support team to help diagnose and resolve client questions or problems that need development assistance
• Participate in user focus groups and requirements workshops, vendor training and demonstrations
• Document issues with resolutions and share with team members to improve team productivity
• Provide data to generate team performance metrics
• Knowledge transfer with other team members to improve overall team education level
• Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
• Adherence to the defined standards
• Take initiative and drives to bring to logical conclusion; proactive approach
• Provide accurate and timely information and escalates when there are issues
• Actively participate in meetings and make valuable contribution
Qualifications: Academic and Professional
Qualifications:
• Bachelor's degree preferred and/or other relevant combination of training and experience Experience: • 4-7 years of practical experience in providing business process and functional support for assigned product preferred
• 2-5 years of healthcare experience preferred
• Experience in requirements gathering and analysis
• Experience in business analysis documentation
• Experience working with Agile Principles is an asset
• 5-10 years practical experience in providing business process and functional support for assigned product preferred Travel Requirements:
• May require local travel
• May require other travel for business needs Working Arrangements:
• Work is performed in a standard office environment with minimal exposure to health or safety hazards