Network Engineer at Rise

Job Description

The RISE Group mission is to accelerate internet in the Philippines, and our Network Engineers are a key part of that mission. They build and maintain our world class domestic and international networks (including the largest open IX in the Philippines - GetaFIX.ph) while ensuring our business and wholesale customers get fast, highly technical support when they need it. As we are growing quickly, we are seeking both junior and intermediate level candidates to join our team and become a core part of improving connectivity in the Philippines.

Duties and responsibilities:

●      Design and develop documentation for anything not currently documented in your work domain

●      Share your knowledge in areas of expertise or proficiency

●      Assist and liaise with customers to ensure service continuity while providing a great client experience

●      Perform Move/Add/Change (MAC) operations for clients utilizing the network (e.g. provisioning and changing port speeds, etc.

●      Implementation of network changes, upgrades, updates, optimizations including hardware and software upgrades where required outside of business hours

●      Assist with faults and outage scenarios as required by Incident Controller (IC)

●      Assist in ensuring the high speed of customer activations

●      Maintain a professional manner in dealing with clients while complying with company procedure and policies

●      Monitor and maintain network infrastructure and application services, where required on a shift basis

●      Perform fault diagnosis for infrastructure and application services where appropriate

●      Raise issues with appropriate contracts for faults, outages or other problems or issues according to procedure

●      Assist in developing and improving procedures for network operations and application services

●      Work to improve or retain high network uptimes to support operational goals of 99.99%

●      Liaise with and manage upstream providers or external vendors

●      Take ownership for customer tickets and issues to ensure the company is doing all it can for its customers (incident management)

●      Provide shift reports and ensure NOC is staffed

●      Take part in root cause analyses and issue debriefing (problem management)

 

Requirements

●      Bachelor's Degree in Computer Science, Engineering or related field

●      2 + years' of experience with network administration or general IT

●      Solid understanding of IP networking fundamentals

●      Vendor certifications a plus (JNCIA/JNCIS/CCNA/CCNP etc.)

●      Experience managing Linux based applications like BIND, RADIUS, ISC-DHCP, Cacti, Smokeping, Nagios

●      Experience with a server configuration management tool like Chef (preferred), Puppet or Ansible

●      Experience with all, some or any of the following technologies: GPON, MPLS, STP/MSTP, L2VPN, L3VPN, RSVP, PPP, DHCP, BGP, OSPF, IPv6

●      Experience working with a large, operational IP network

●      Experience working in a customer support team or environment

●      Strong oral and written English communication skills

●      A huge drive to learn and grow as an engineer

Working Conditions: Hybrid

 

About Rise

RISE provides the best possible internet service experience to customers and works to continually improve our internet service characteristics, including speed, reliability, and overall quality.

To assist and advance education and open opportunities, RISE —along with servicing our business customers— supports community initiatives and develops custom solutions for educational institutions.

Location: Cebu, Philippines

Salary: 30,000 - 80,000 PHP

Referral Reward: 10,000 PHP

Starting: Now

Contract: Full Time

Company Website: Visit

Tags:
Network Engineer Cebu City Hybrid Setup

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