What will be your responsibilities?

Get to Know the Role

You will be responsible for establishing and managing strong business relationships with merchant partners to drive growth for GrabMart and other Grab verticals.
Your primary key performance indicator is to focus on the success of the merchant partners on the platform through consistent and best-in-class support.
You will be involved in conducting analyses that will provide merchant partners with insights to improve success metrics and assist with suggested initiatives to be carried out as a result.
You will be part of the GrabMart Account Management team and will be tasked to support all activities tied to merchant support and engagement.

You will assist the team in driving growth for GrabMart accounts through negotiation of campaign buy-ins, promotions, and deals, and optimization of their presence on the Grab platform

Monitoring all operational activities involved in end-to-end deal making/deal closing with any number of small to medium-sized merchant/restaurant partners and increasing the success of existing merchants, aligned with the OKRs of the partners and of Grab.
You will ensure that merchant partners are growing with the company. You will take a data-driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size, increase volumes, and create loyal customers.
Monitor feedback and take insights drawn from analyses, from partner merchants and relay this into actionable activities to other functions within the team.
You will work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience on the Grab platform.
Develop and maintain a solid understanding of all products and services the Grab platform offers.

Keep abreast of the market and industry situation and market activity in order to revise and develop strategies to meet market changes and merchants’ requirements.

Fresh graduates are welcome to apply but applicants with a minimum of 1 year of experience in sales/account management are preferred.
Merchant-facing tech, F&B, FMCG, or an industry with a fast-paced and competitive environment is an advantage
Basic analytics and the ability to make data-driven decisions are a must
Proven experience in working in teams and comfortability in leading certain initiatives/projects
Excellent communication with excellent presentation design and speaking skills who can verbally and visually articulate their point of view clearly in English
Energetic, enthusiastic, and calm even in a very dynamic and fast-paced working condition