Perform the daily IT supporting duties by providing the IT helpdesk and technical support to all users of the company, in Philippines and Asia region.
Helps in upgrading/migrating systems and software as needed to ensure secure, reliable and stable operation of end-user computing environment.
Responsible for diagnosing and troubleshooting on system, software, hardware and networking issues.
Assists with regards to corporate laptop/desktop image which include preparing, testing and deploying operating systems.
Responsible for operating system and application patch management process which includes evaluation, testing and deployment.
Assists in managing hardware and software inventory items and ensuring all records are updated constantly.
Assists in troubleshooting network issues which includes WAN/LAN/WIFI and involved network equipment.
Ensure IT operation processes and environment compliance to company policy requirements.
Perform regular system health check, user ID maintenance, system performance tuning, capacity planning, hardware upgrade.
Provide training to users and participate in IT projects when necessary.
Documentation on systems and IT operation

Qualifications

Diploma in Computing/Information Technology or equivalent.
Minimum 4-5 years of IT experience.
Good troubleshooting and technical skills in Windows operating system environment. Good knowledge in server administration and network troubleshooting
Able to manage multiple tasks, projects and prioritize.
Able to work independently with minimum supervision and a team player